Privacy Policy

1. Introduction

Welcome to WisePlay Marketplace ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using WisePlay Marketplace, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register and use our platform, we may collect:

• Name and contact information (email address, phone number)
• Profile information (display name, bio, profile picture)
• Payment information (processed securely through Stripe)
• Identity verification information (for service providers)
• Communication preferences

2.2 Service Information

When you use our services, we collect:

• Service listings and descriptions (for providers)
• Booking and transaction history
• Reviews and ratings
• Messages and communications on the platform
• Search queries and AI chat conversations

2.3 Technical Information

We automatically collect:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies
• Log data (timestamps, pages visited, actions taken)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our marketplace platform
• AI Recommendations: To power our AI discovery agent and provide personalized service recommendations
• Transactions: To process bookings and payments securely
• Communication: To send booking confirmations, updates, and important notices
• Verification: To verify service provider credentials and maintain platform quality
• Safety: To prevent fraud, abuse, and ensure community safety
• Analytics: To understand usage patterns and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. AI and Data Processing

Our platform uses artificial intelligence (powered by Anthropic's Claude) to provide personalized service recommendations:

• Your search queries and preferences are analyzed to match you with relevant services
• AI conversations are processed to understand your needs and provide helpful recommendations
• Service data is analyzed to generate reasoning and match scores
• No personal information is permanently stored by our AI provider
• AI processing happens in real-time and conversation history is encrypted

5. Information Sharing and Disclosure

5.1 With Service Providers

When you book a service, we share necessary information with the provider:

• Your name and contact information
• Booking details and special requests
• Communication through our platform

5.2 With Third-Party Services

We share information with trusted service providers:

• Payment Processing: Stripe (for secure payment transactions)
• AI Services: Anthropic (for service discovery and recommendations)
• Email Services: For transactional emails and notifications
• Analytics: To understand platform usage and improve services
• Authentication: Google and GitHub (for OAuth login)

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and policies
• Protect the safety and rights of our users and the public
• Prevent fraud or security issues

6. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing (PCI DSS compliant via Stripe)
• Data backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@wiseplay.com

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your session and keep you logged in
• Analyze platform usage and performance
• Personalize your experience
• Protect against fraud and abuse

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

10. Children's Privacy

WisePlay Marketplace is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification for material changes
• Displaying a prominent notice on our platform

Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@wiseplay.com