Contact Us
We're here to help! Whether you have questions, need support, or want to share feedback, we'd love to hear from you.
Get in Touch
General Support
Questions about using the platform, bookings, or general inquiries
support@wiseplay.comProvider Support
Help with creating listings, managing bookings, or provider-specific questions
providers@wiseplay.comSafety & Trust
Report safety concerns, inappropriate behavior, or policy violations
safety@wiseplay.comBusiness & Partnerships
Partnership opportunities, bulk services, or business inquiries
business@wiseplay.comHelp Center
Find Quick Answers
Before reaching out, check our Help Center for answers to common questions:
- How to create and manage bookings
- Payment and refund policies
- Provider verification process
- Account settings and privacy
- AI discovery features
- Troubleshooting guides
Social Media
Connect with us on social media for updates, tips, and community highlights:
Office Hours
Support Team
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Response Time
We aim to respond to all inquiries within:
Support: 24-48 hours
Safety Issues: 4-8 hours
Urgent Matters: Same day
Mailing Address
WisePlay Marketplace
123 Transformation Way
San Francisco, CA 94105
United States
Frequently Asked Questions
How quickly will I get a response?
We typically respond to support inquiries within 24-48 hours during business hours. Safety-related issues are prioritized and receive responses within 4-8 hours.
Can I call for support?
Currently, we provide support primarily via email to ensure we can track and resolve issues efficiently. For urgent safety matters, please email safety@wiseplay.com with "URGENT" in the subject line.
How do I report a problem with a booking?
Email support@wiseplay.com with your booking ID and a detailed description of the issue. Include any relevant screenshots or communications. We'll review and respond within 24-48 hours.
How do I become a verified provider?
Email providers@wiseplay.com to start the verification process. We'll guide you through identity verification, credential review, and profile setup.
Where can I find your Privacy Policy and Terms?
Visit our Privacy Policy and Terms of Service pages. You can also find our Community Guidelines there.
We're Here to Help
Your success and satisfaction are our top priorities. Whether you're discovering services, providing transformational experiences, or just exploring the platform, we're committed to supporting you every step of the way.
Get in Touch