Community Guidelines

Our Vision

WisePlay Marketplace is built on the principles of transformation, possibility, and commitment that are central to the Landmark community. We are committed to creating a safe, respectful, and empowering environment where individuals can discover and share transformational services.

These guidelines help ensure that our community remains a space for breakthrough, growth, and authentic connection.

Core Values

For All Community Members

✅ Do:

• Be Respectful: Treat everyone with kindness and respect, regardless of differences
• Communicate Clearly: Be clear and honest in your communications and expectations
• Honor Commitments: Follow through on bookings, appointments, and agreements
• Give Constructive Feedback: Share honest, helpful reviews that support growth
• Protect Privacy: Respect confidentiality and personal boundaries
• Report Issues: Flag inappropriate content or behavior to help maintain community safety
• Seek Support: Reach out for help when you need it
• Celebrate Success: Acknowledge breakthroughs and transformations in yourself and others

❌ Don't:

• Harass or Bully: No harassment, bullying, or threatening behavior of any kind
• Discriminate: No discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
• Spam or Mislead: No spam, false advertising, or misleading information
• Share Personal Info: Don't share others' personal information without permission
• Circumvent Platform: Don't arrange off-platform payments to avoid fees
• Impersonate: Don't impersonate others or misrepresent your identity
• Engage in Illegal Activity: No illegal activities or promotion of illegal services

For Service Providers

Service Quality Standards

• Accurate Descriptions: Provide honest, detailed descriptions of your services
• Clear Pricing: Be transparent about pricing and what's included
• Professional Delivery: Deliver services professionally and as described
• Timely Communication: Respond to inquiries and messages promptly
• Respect Boundaries: Maintain appropriate professional boundaries
• Continuous Improvement: Use feedback to enhance your services
• Proper Credentials: Maintain any required certifications or qualifications

Booking Management

• Honor confirmed bookings or provide reasonable notice for changes
• Communicate clearly about availability and scheduling
• Set realistic expectations for outcomes and timelines
• Provide adequate preparation instructions when needed
• Follow up appropriately after service delivery

Prohibited Services

The following types of services are not permitted on WisePlay Marketplace:

• Medical, mental health, or therapeutic services unless properly licensed
• Legal advice unless properly licensed to practice law
• Financial advice unless properly licensed and registered
• Services involving illegal activities or substances
• Services that promote harm to self or others
• Adult or sexually explicit services
• Multi-level marketing or pyramid schemes

For Service Buyers

Booking Etiquette

• Read Carefully: Review service descriptions and requirements before booking
• Ask Questions: Clarify any uncertainties before committing to a booking
• Be Prepared: Complete any required preparation or prerequisites
• Show Up: Honor your bookings or cancel with appropriate notice
• Engage Fully: Participate actively and authentically in sessions
• Provide Feedback: Share honest, constructive reviews to help others
• Respect Time: Be punctual and respectful of the provider's time

Payment and Refunds

• Complete payments through the platform for protection
• Understand refund and cancellation policies before booking
• Communicate directly with providers about concerns
• Contact support for unresolved disputes
• Leave fair reviews even if requesting a refund

Reviews and Ratings

Writing Reviews

• Be Honest: Share your genuine experience
• Be Specific: Provide details that help others make informed decisions
• Be Constructive: Frame feedback in a way that supports growth
• Be Fair: Consider the full context of your experience
• Be Appropriate: Keep reviews professional and respectful

Prohibited Review Content

• Offensive, abusive, or discriminatory language
• Personal attacks or harassment
• Sharing of private or confidential information
• False or misleading information
• Reviews written in exchange for compensation
• Reviews for services not received through the platform

Responding to Reviews

Service providers may respond to reviews professionally:

• Thank reviewers for their feedback
• Address concerns constructively
• Clarify misunderstandings respectfully
• Demonstrate commitment to improvement
• Maintain professionalism even with negative reviews

Safety and Trust

Provider Verification

We verify service providers to maintain community trust:

• Identity verification for all providers
• Review of credentials and qualifications
• Background checks when appropriate
• Ongoing monitoring of provider activity
• Verification badges for trusted providers

Red Flags to Watch For

Report these concerning behaviors:

• Requests to communicate or pay outside the platform
• Pressure to make immediate decisions
• Guarantees of unrealistic outcomes
• Requests for personal information beyond what's necessary
• Inappropriate personal behavior or advances
• Services that seem too good to be true

Staying Safe

• Keep all communications on the platform
• Complete all payments through the platform
• Meet in public spaces for in-person services when possible
• Trust your instincts and report concerns
• Protect your personal information
• Read reviews and check provider verification status

Intellectual Property

• Respect copyrights, trademarks, and intellectual property rights
• Only use content you have the right to use
• Give proper credit and attribution when required
• Don't copy or plagiarize others' service descriptions or materials
• Report intellectual property violations

Dispute Resolution

Resolving Issues

If you experience a problem:

1. Communicate Directly: Try to resolve the issue with the other party first
2. Document Everything: Keep records of communications and transactions
3. Contact Support: Reach out to our support team if direct resolution fails
4. Provide Details: Share all relevant information to help us understand the situation
5. Remain Professional: Keep communications respectful throughout the process

Our Role in Disputes

WisePlay Marketplace will:

• Review all evidence and communications
• Mediate between parties when appropriate
• Make fair decisions based on our policies
• Process refunds or adjustments as warranted
• Take action against policy violations

Enforcement

Policy Violations

Violations of these guidelines may result in:

• Warning: First-time minor violations
• Content Removal: Removal of inappropriate listings or reviews
• Temporary Suspension: Temporary loss of platform access
• Permanent Ban: Permanent removal from the platform
• Legal Action: Pursuit of legal remedies for serious violations

Reporting Violations

Help us maintain a safe community by reporting:

• Inappropriate or offensive content
• Harassment or threatening behavior
• Fraudulent or misleading listings
• Safety concerns
• Intellectual property violations
• Any other policy violations

Report via: support@wiseplay.com or the "Report" button on listings and profiles

Updates to Guidelines

We may update these Community Guidelines periodically to reflect community growth and changing needs. Continued use of the platform constitutes acceptance of updated guidelines.

Questions or Concerns

If you have questions about these guidelines or need to report a concern: